Reference

uph138 Legal: Account Terms for Indonesia

uph138 Legal sets out how account access, identity checks, wallet records and data requests work for you in Indonesia.

Account termsData requestsLocal-law accessWallet records

Legal terms for wallet and account access

uph138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal notice explains the conditions attached to creating, using and closing your account, including the checks we may need before account access is completed. We apply location and eligibility rules where local law permits, so access depends on local law rather than on a promise

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that every region can connect. Payment records can include DANA, OVO, GoPay, QRIS, bank transfer or virtual account references. If a wallet name or transfer record does not match your account details, pause the transaction and contact us through the account support route before sending another
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request. The notice also sets out how policy changes are posted, how disputes are raised, and which data requests we can process.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH LEGAL

Three routes for policy questions

A clear support path matters when a Legal question affects your account or wallet status.

DATA HANDLING PRACTICE

How we manage Legal requests

We handle Legal requests through the account details needed to identify you and answer the specific issue raised.

Account identity

We connect a Legal request to the email or phone detail on your account before discussing private records. This reduces the chance of releasing account data to the wrong person.

Cookie use

Cookies help retain session status and page preferences while you move through Legal pages. You can review browser controls, but disabling them may interrupt the account sign-in path.

Login security

A clear phone verification step may be required before account access. Keep your sign-in details private and contact us if a device or login event does not look familiar.

Data retention

We retain account, payment and support records for the period needed to operate the service, meet applicable Legal duties and resolve a documented account question.

Correction requests

If your name, phone detail or account record is inaccurate, request a correction through account support. Include the field concerned and the replacement detail you want checked.

Policy contact

For a Legal request, identify the policy section, account email and preferred reply route. We use that context to send a focused answer instead of a generic account message.

Six answers before opening an account

These Legal answers cover the practical questions you may have before creating an account or asking us to change a record. Read the relevant point first, then use the account support route when your question involves private data, wallet history or a local access decision.

The uph138 Legal page covers account terms, access conditions, data handling, cookies, wallet records, policy changes and request routes. Access depends on local law and applies where local law permits.

Access from Indonesia depends on local law. We apply the eligibility and location conditions shown during the account process, and you should continue only where local law permits.

You can ask about eligible account, contact, login, wallet and support records linked to your profile. Send the request through account support with the email or phone detail used for access.

State which record is inaccurate, such as a phone detail or account name, and provide the replacement detail through account support. We may check your identity before changing private records.

DANA and QRIS references may be stored with the related account and transaction details so we can match a receipt or status question. Include the payment reference when requesting clarification.

The Legal terms describe the checks that can affect access, including account and local-law conditions. If your route pauses, contact account support with the displayed message and account identifier.

Send a deletion request through account support, identify the account email or phone detail, and name the data involved. Some records may need to remain for applicable Legal duties.

uph138 Legal: Account Terms for Indonesia

Three routes for policy questions

How we manage Legal requests

Account identity

Cookie use

Login security

Data retention

Correction requests

Policy contact

Six answers before opening an account

01 What does the Legal page on uph138 cover?

02 Can I access uph138 from Indonesia?

03 What data can I request from uph138?

04 How do I correct a Legal account record?

05 How are DANA and QRIS records handled under Legal?

06 Does Legal explain why account access is paused?

07 How can I ask uph138 to delete eligible data?

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